Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (either an individual or the entity you represent) and Meilynx (“Meilynx,” “we,” “us,” or “our”) governing your access to and use of the Meilynx platform, website, and related services (collectively, the “Service”).

By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and references to “you” refer to both you individually and the organization.

If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

Meilynx provides a cloud-hosted platform for AI observability, governance, and optimization. The Service includes analytics dashboards, governance rule configuration and enforcement, waste analysis, anomaly detection, recommendations, and related tools. Certain features may require deployment of on-premise components within your infrastructure.

We may modify, update, or discontinue features of the Service at any time. We will make reasonable efforts to provide advance notice of material changes.

3. Accounts and Access

3.1 Account Registration

Access to the Service may require an invitation or approved registration. You must provide accurate and complete information when creating an account and keep your account information up to date.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including passwords, API keys, and enrollment tokens. You are responsible for all activities that occur under your account. You must notify us immediately at security@meilynx.com if you become aware of any unauthorized use of your account.

3.3 Workspace Administration

Workspace administrators are responsible for managing team access, role assignments, and project configuration within their organization. Administrators may grant or revoke access to the Service for users within their workspace.

4. Acceptable Use

You agree to use the Service only in compliance with applicable laws, regulations, and these Terms. You may not:

• Use the Service in any manner that could damage, disable, overburden, or impair the Service or interfere with any other party’s use.
• Attempt to gain unauthorized access to any part of the Service, other accounts, or systems connected to the Service.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service, except to the extent expressly permitted by applicable law.
• Use the Service to develop a competing product or service.
• Resell, sublicense, or redistribute access to the Service without our prior written consent.
• Remove, alter, or obscure any proprietary notices, labels, or marks on the Service.
• Use the Service to store, transmit, or process data in violation of applicable data protection laws.
• Use automated means (bots, scrapers, etc.) to access the Service except through our documented APIs.

5. Customer Data

5.1 Ownership

You retain all rights, title, and interest in and to the data you submit to the Service (“Customer Data”), including telemetry events, outcome events, configuration data, and any metadata you provide. Meilynx does not claim ownership of Customer Data.

5.2 License Grant

You grant Meilynx a limited, non-exclusive, worldwide license to use, process, and display Customer Data solely to provide and improve the Service. This license terminates when you delete your data or close your account.

5.3 Data Responsibilities

You are responsible for the accuracy, quality, and legality of Customer Data, and for ensuring you have all necessary rights and permissions to submit such data to the Service. You must not submit data that you do not have the right to share or that violates any third party’s rights.

5.4 Prompt and Response Data

The Service is designed so that raw prompts and model responses processed by on-premise enforcement components remain within your infrastructure and are never transmitted to Meilynx. The proxy does not have the capability to upload raw prompt or response content to our cloud platform.

5.5 Data Deletion

You may request deletion of your Customer Data at any time by contacting us. We will delete your data within 30 days of receiving a valid request, except where retention is required by law. Data stored on-premise by enforcement components is under your control and is not subject to our deletion processes.

6. Intellectual Property

6.1 Meilynx Property

The Service, including its software, design, documentation, branding, logos, and all related intellectual property, is owned by Meilynx and its licensors and is protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any right to use the Meilynx name, logo, or trademarks without our prior written consent.

6.2 Feedback

If you provide suggestions, ideas, or other feedback about the Service (“Feedback”), you grant Meilynx a perpetual, irrevocable, royalty-free, worldwide license to use, modify, and incorporate that Feedback into the Service without obligation or compensation to you.

7. Confidentiality

Each party agrees to treat as confidential any non-public information disclosed by the other party in connection with these Terms or the Service (“Confidential Information”). Confidential Information does not include information that is publicly available, independently developed, or rightfully received from a third party without restriction.

Each party agrees to protect the other’s Confidential Information using at least the same degree of care it uses to protect its own confidential information, and in no event less than reasonable care. Confidential Information may be disclosed only to employees, contractors, and agents who need to know it and are bound by obligations of confidentiality.

8. Service Levels and Support

We will use commercially reasonable efforts to maintain the availability and performance of the Service. Specific service level commitments, if any, will be documented in a separate service level agreement (SLA) between you and Meilynx.

We provide support through email and in-app channels during business hours. Response times and support scope may vary based on your service plan.

9. Fees and Payment

Access to certain features of the Service may require payment of fees as described in an order form or pricing page. All fees are stated in U.S. dollars unless otherwise specified. Fees are non-refundable except as expressly stated in these Terms or required by applicable law.

We may change our fees upon 30 days’ written notice. If you do not agree to a fee change, you may cancel your subscription before the change takes effect.

If you fail to pay fees when due, we may suspend or terminate your access to the Service after providing written notice and a reasonable cure period.

10. Term and Termination

10.1 Term

These Terms are effective when you first access the Service and remain in effect until terminated by either party.

10.2 Termination by You

You may terminate your account at any time by contacting us at meilynx@meilynx.com or through the account settings in the Service.

10.3 Termination by Meilynx

We may suspend or terminate your access to the Service immediately if you breach these Terms, fail to pay fees when due (after notice and cure period), or if we are required to do so by law. We may also terminate the Service or your account for any reason with 30 days’ written notice.

10.4 Effect of Termination

Upon termination, your right to access and use the Service ceases immediately. We will make your Customer Data available for export for 30 days following termination, after which we may delete it. Sections that by their nature should survive termination (including intellectual property, confidentiality, disclaimers, limitation of liability, and indemnification) will survive.

11. Disclaimers

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MEILYNX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

MEILYNX DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

THE SERVICE INCLUDES ANALYTICS, RECOMMENDATIONS, AND GOVERNANCE ENFORCEMENT FEATURES. THESE FEATURES ARE PROVIDED AS TOOLS TO ASSIST YOUR DECISION-MAKING AND ARE NOT A SUBSTITUTE FOR YOUR OWN JUDGMENT, COMPLIANCE PROGRAMS, OR PROFESSIONAL ADVICE. MEILYNX DOES NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY ANALYTICS, RECOMMENDATIONS, OR GOVERNANCE OUTCOMES.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL MEILYNX, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF MEILYNX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

MEILYNX’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO MEILYNX IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, THE ABOVE LIMITATIONS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

13. Indemnification

You agree to indemnify, defend, and hold harmless Meilynx and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or third-party right; or (d) Customer Data you submit to the Service.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the Service that cannot be resolved through good-faith negotiation will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in English and the seat of arbitration will be Wilmington, Delaware. The arbitrator’s decision will be final and binding.

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or Confidential Information.

15. General Provisions

15.1 Entire Agreement

These Terms, together with any order forms or service level agreements, constitute the entire agreement between you and Meilynx regarding the Service and supersede all prior agreements and understandings.

15.2 Amendments

We may update these Terms from time to time. When we make material changes, we will notify you by posting the updated Terms on this page with a revised “Last updated” date and, for significant changes, by providing notice through the Service or by email. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

15.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

15.4 Waiver

The failure of either party to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

15.5 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. Meilynx may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

15.6 Force Majeure

Neither party will be liable for any delay or failure to perform its obligations under these Terms due to causes beyond its reasonable control, including natural disasters, acts of government, pandemics, war, terrorism, labor disputes, power failures, internet disruptions, or third-party service outages.

15.7 Notices

Notices to Meilynx must be sent to legal@meilynx.com. Notices to you will be sent to the email address associated with your account or provided through the Service.

16. Contact

If you have questions about these Terms, contact us at:

Meilynx
Email: legal@meilynx.com
General inquiries: meilynx@meilynx.com